Prior to visiting their facilities, I spoke with Bill Cotner (Director) several times over the 2016 holiday break. Regardless of when I called (nights, weekends, even on one holiday day), Bill picked up the phone. Most impressive. More impressive was the amount of information that he passed along, as we developed the customizations we wanted for our unit. After visiting his facility, and looking at the quality of their work, we ordered a unit. On installation day, his crew called with their arrival time and offloaded the unit in the drive and moved it into the garage. At 5x8', it fit in nicely and was installed within an hour. The installation crew made ever effort to answer all of my questions. Of particular note was their pride in produce--amazing in this day of age. Both took care to insure that all smudges were removed and any touch ups made (very small dings, nothing noteworthy).
All in all very very pleased with the investment and strongly recommend
Providence Safe Rooms/Storm Shelters to anyone looking out for their family's safety.
Doug L.